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Events and complaints

Events and complaints under Documents on the Start menu, for those who have Feedback/Events on their menu.

The register of every compliment, complaint, adverse event, non-clinical event and freedom to speak report at the organisations you work at, newest first. Each line gives the date, the kind and its reference, the patient, the person it is about, the people involved, who reported it, the first words of what happened, and whether it is open, closed, escalated or discussed at governance.

Search finds a record by any name on it, any word in what happened or the action taken, or its number or reference; every word you type must be found. The two lists beside it narrow the register to one kind and to Open, Escalated, Discussed at governance, Closed or All. It opens on the open records.

A record's reference opens its own page. Under its heading the Register card says what happened and holds everything done to it. Close, with how it was closed if you like, closes it, and Reopen opens it again. Escalate hands it up to a named person with a reason; they are told on Start, and the record says who it went to, when and why. Discussed records a governance meeting by its date and what was decided, and can be pressed again for a later meeting. Each line says who did it and when, and nothing done is ever overwritten.

Patient names the patient the record is about: start typing their name and press them, and Remove takes the patient off. People involved, on the same page, names the staff and other contacts involved. Attach adds a document, a PDF, a picture or an office document up to 8 MB, which opens from its name; Remove takes it off. These documents stay with the register and never appear on the patient's own record.